| Please find below frequently asked questions asked by our customers. If you cannot find what you are looking for, simply contact us. |
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| Q: What if the shoes do not fit/are unsuitable? |
| Q: What is your security policy? |
| Q: Are there any hidden costs when buying from SexyShoes? |
| Q: When will my Order arrive? |
| Q: Will my order be discreetly packaged? |
| Q: Do I need to be home to sign for it? |
| Q: What if I am unable to be at home when Royal Mail attempts delivery? |
| Q: I placed my order a few days ago, why has it not arrived? |
| Q: Which Credit/Debit cards do you accept? |
| Q: Why do you need my phone number on the order form? |
| Q: Are my personal details safe with you, or will I start getting unsolicited email/post? |
| Q: What if my question has not been answered by any of the above? |
| Q: Can I pay by Cheque / Postal Orders? |
| Q: If I need to return shoes what is the maximum time I can send them back by? |
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What if the shoes do not fit/are unsuitable?
We are happy to offer a refund on shoes that are not suitable as long as the shoes have not been worn. |
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What is your security policy?
Grace is committed to customer privacy and security. That why we choose paypal as our payment gateway provider.They handle all credit/debit card information. |
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Are there any hidden costs when buying from Grace ?
No, there are no hidden costs. |
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When will my Order arrive?
If the order is in stock then you will receive the order the next day before 1pm if you order before 3.30pm the day before. If the order we don't keep in stock then it is made to order and can take up to 14 working days, if there should be any further delays then you will be contacted by a member of our team. |
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Will my order be discreetly packaged?
All products are despatched by us and are packaged discreetly to ensure safe, untampered arrival to your door. |
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Do I need to be home to sign for it?
Yes, Royal Mail require a signature on delivery as confirmation of receipt. You can arrange for the item to be delivered to perhaps a work address for convenience. |
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What if I am unable to be at home when Royal Mail attempts delivery?
Royal Mail will leave a calling card instructing you to collect from your local delivery office, or alternatively re-arranging for delivery at a convenient time for you. |
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I placed my order a few days ago, why has it not arrived?
Please get in touch straight away. |
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Which Credit/Debit cards do you accept?
Paypal accepts most major credit/debit cards.
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| Why do you need my phone number on the order form?
We may need to contact you if there is a problem with your payment or for other security issues regarding your order.
Are my personal details safe with you, or will I start getting unsolicited email/post?
We object to spam, and assure you that your details will not be used for such activities. |
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What if my question has not been answered by any of the above?
Feel Free to contact us. |
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Can I pay by Cheque / Postal Orders?
Yes you can although we will not send any goods until payent is cleared |
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If I need to return shoes what is the maximum time I can send them back by?
All returns for shoes that are unsuitable must be returned within 7 days from the date that they were received for a full refund/exchange.
If the shoes are returned after this it is then a exchange will be offered up to 14 days.
Anything received after 14 days will not be refunded or exchanged. |
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